Privacy notice

Personal data we collect

Through our contact and quote forms we may collect, depending on what you choose to provide:

• Name and company
• Email address and phone number
• Message or description of your need
• Service, product or application of interest
• Technical project details (material, dimensions, quantity, timeline, preferred plant)
• Attached files (drawings, specifications or other technical documents)

We do not intentionally collect sensitive personal data. Please do not include medical, biometric or other special-category information in the forms.

Purposes of processing

The personal data you provide will be used for the following purposes necessary to handle your request:

• Reply to your contact message or information request
• Prepare, send and follow up on quotes
• Coordinate technical visits, samples or deliveries related to your project
• Maintain commercial communication about the service or product you requested

We will not use your data for other purposes without informing you beforehand and, where required by law, obtaining your consent.

Use of data and third parties

Data you submit through our forms is used exclusively for the purposes described above. We do not sell, rent or disclose your personal data to third parties for commercial or advertising purposes.

To receive and deliver messages sent from the site we use a technology provider for email form delivery, who acts solely as a processor to transmit the information to our commercial team. That provider does not use your data for its own purposes.

Retention

We will retain your personal data for as long as necessary to handle your request, provide commercial follow-up and comply with applicable legal obligations. After that period, we will securely block or delete your data.

ARCO rights and consent withdrawal

You have the right to access, rectify, cancel or object to the processing of your personal data, and to withdraw any consent you have given us, under Mexico’s Federal Law on Protection of Personal Data Held by Private Parties.

To exercise these rights, email ventas.qro@iltlaser.com with your name, a contact method for our reply and a clear description of your request. We will respond within 20 business days.

Limiting use or disclosure

If you wish your data to stop being used for commercial communications after your request has been handled, you may ask at any time by emailing ventas.qro@iltlaser.com.

Changes to this notice

We may update this privacy notice to reflect regulatory or process changes. Updates will be published on this page with the date of the latest revision.